Standard Bank denies funds stolen in cyber attack
Standard Bank has denied that it suffered a cyber attack despite a raft of complaints, News24 reports.
Customers yesterday took to social media about an alleged 'massive security breach' with several clients reporting fraudulent transactions or money missing from their accounts.
Many said they were unable to block their cards or accounts due to a long wait in the bank’s call centre queue.
Three-times Comrades marathon winner Gerda Steyn appeared to have been affected, saying she had been struggling to get through to an agent on the Standard Bank fraud hotline.
Some customers also claimed the Standard Bank app was offline.
Standard Bank has suffered a series of systems outages in recent years, which resulted in the group’s former chief engineering officer, Alpheus Mangale stepping down in June 2022.
The following month Standard Bank appointed Margaret Nienaber as its COO in an attempt to improve its internal operational performance.
The lender apologised to customers for delayed responses at the call centre and said this was due to a spike in month-end transactions.
Article disclaimer: While we have made every effort to ensure the accuracy of this article, it is not intended to provide final legal advice as facts and situations will differ from case to case, and therefore specific legal advice should be sought with a lawyer.
