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Consumer Protection Law

Would you like a qualified Lawyer to assist you with your Consumer Protection Law question today? The new Consumer Protection Act is going to have a huge impact on virtually every business in South Africa. Are you covered? Would you like a qualified Lawyer to assist you with your Consumer Protection Law question today?

Debt relief Bill could see R20bn written off

By Juta and Company (Pty) Ltd Published on Wednesday, 14 February 2018
Consumer Protection Law National Credit Act Law
The Treasury estimates the total debt that could fall under debt extinguishing provisions of the National Credit Amendment Bill proposed by Parliament’s Trade and Industry Committee could range from R13.2bn to R20.7bn, notes a Business Day report.

Zulu king considers legal action against insurance firm

By Juta and Company (Pty) Ltd Published on Monday, 12 February 2018
Consumer Protection Law
Parliament’s Justice Committee has backed Zulu King Goodwill Zwelithini who is considering lodging a complaint with the Information Regulator and taking legal action against MiWay over a leaked recorded conversation between a salesman and the king, which starts with the salesman addressing Zwelithini by his first name.

“Credit is an 'I love debt' score” - AVOID BY UNDERSTANDING THE NCA

By Esmeraldo and Associates Published on Thursday, 21 December 2017
Consumer Protection Law Litigation
With the economic drought and struggle hitting South Africa which is largely due to the consumer’s spending boom, which is to a large extent been a result of spending money by use of credit. Credit suppliers have perhaps overwhelmed consumers with proposals of laidback credit or as consumers one assumes that it is the best way to live a “relaxed” lifestyle.


By Esmeraldo and Associates Published on Thursday, 21 December 2017
Consumer Protection Law Litigation
How frequently do Consumers hear the statement “It’s not our fault that you have this problem – it’s yours” or ever had a situation where you phone a call center and getting lost in an infinite circle of voicemail recordings or client assistant responders.

Banks class action set for High Court

With the Constitutional Court having refused to hear the R60bn class action suit launched against the major lending banks, the case is heading to the Gauteng High Court (Johannesburg) early in the new year. The class action suit was filed in the Constitutional Court in August by more than 225 applicants whose homes were repossessed and sold at sheriffs’ auctions for a fraction of their market value.

ConCourt decision fails to stop dodgy

Johannesburg attorney Gilad Cohen believes the Constitutional Court’s decision to dismiss an application to access the court by defaulting debtors who cannot meet their home loan payments does not help to alleviate unscrupulous behaviour by resellers, according to a Business Day report.

Class action planned against holiday clubs

Consumer protection lawyer Trudie Broekmann is planning a class action against holiday club companies to demand that they refund their clients, notes a Moneyweb report. Broekmann says that she has been studying contracts of points-based time-share schemes, and believes they are not enforceable.

VW gets compliance notice over fees add-ons

By Juta and Company (Pty) Ltd Published on Wednesday, 25 October 2017
Consumer Protection Law
The National Credit Regulator (NCR) has issued a compliance notice to Volkswagen Financial Services SA for charging consumers an on the road fee‚ admin fee and handling fee on credit agreements, notes a TimesLIVE report. ‘These fees are not permitted to be charged on credit agreements by the National Credit Act‚’ said the NCR's Lebogang Selibi in a statement yesterday.

Garnishee fraud remains rampant

Despite the Constitutional Court’s landmark ruling on the illegality of certain practices in the administration of garnishee orders – made more than a year ago – activists claim that fee-gouging and fraudulent court orders are continuing unabated, according to Business Day. Lisinda Bailey, one of the applicants in the Western Cape High Court case on garnishee orders that was confirmed by the Constitutional Court, says her life was ruined by the irresponsible granting of credit and subsequent garnishees.

Bond defaulters must be told of rights

Home-owners who default on their bond payments should not despair as they will not lose their property if they pay before it is sold. The Star reports this was the message from Gauteng High Court (Pretoria) acting Judge JG Rautenbach, who said people often threw in the towel when they received an order that they had to repay the outstanding bond, as well as an order declaring that the property may be sold so that the bank could recover its losses.

BMW ordered to repay 'on-the-road' fees

The National Credit Regulator (NCR) has directed BMW to refund its customers for charging them an on-the-road fee on credit agreements, says a TimesLIVE report. The regulator said it was not aware what the fee was for as BMW did not explain when it inquired. The charges ranged from R3 000 to R6 000.

Supreme Court of Appeal ruling gives ASA its teeth back

By Juta and Company (Pty) Ltd Published on Monday, 02 October 2017
Consumer Protection Law Litigation
The SCA has overturned a High Court decision that had essentially rendered the Advertising Standards Authority (ASA) toothless. A GroundUp report notes the SCA order was a settlement between the ASA and a company called Herbex, but it’s clear from the terms of the settlement that the ASA is the real winner in this case. The ASA is tasked with self-regulating advertising for the benefit of consumers.

Small Businesses and POPI: Not Crying Wolf This Time?

POPI (the Protection of Personal Information Act) will provide welcome protection for our personal information – our names, ID numbers, addresses, medical histories and so on, but the other side of the coin is that it will expose small businesses in particular to a whole new raft of onerous obligations and risks.

Second hand car dealer ordered to reimburse customer

By Juta and Company (Pty) Ltd Published on Wednesday, 20 September 2017
Consumer Protection Law Motor Vehicles
A Cape Town car dealership has been ordered to refund a woman who bought a second-hand car in late 2015, only to have it break down a few days later. The National Consumer Tribunal found that Hanlie van Lill, of Kuilsriver, must be paid back the R61 450 she paid for her 2001 year model Volkswagen Passat, which broke down four days after she bought it, notes a Fin24 report.

“Please Sir, Can i have some more?” The need for more consumer protection when it comes to food safety

By Ashersons Attorneys | Ryan Lin | Published on Friday, 08 September 2017
Consumer Protection Law Environmental Law
Consumer protection, which includes being given access to a safe and dependable supply of food, is a fundamental requirement of any society. In transforming the South African food landscape, there have been gradual improvements to protect consumers, most notable with the advent of the Consumer Protection Act 68 of 2008. However, we still see unfit food products, especially in respect of mislabelled food products, reaching the store shelves.

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