Mango Airlines customers can apply for refund
Mango Airlines’ passengers who were left out of pocket when the airline was grounded in 2021 may finally see some relief, says a report in The Star.
Business rescue practitioner Sipho Sono has confirmed that affected travellers can now register their ticket details online to begin the refund process.
‘Passengers who were affected by Mango’s grounding and who have not yet been refunded are encouraged to register their claims online,’ he said.
‘This is the first formal step toward ensuring that legitimate ticket holders are reimbursed.’
Although it remains unclear how long the refund process will take or whether all claims will be fully honoured, the move has been widely welcomed by consumer groups and travel industry observers.
‘This is a significant step forward,’ said aviation analyst James Letsoalo.
‘Mango’s grounding caused a lot of frustration and financial loss, especially to budget-conscious travellers who relied on the airline. Giving these customers a mechanism to recover their funds is a necessary part of the airline’s recovery process.’
The announcement comes amid growing speculation that Mango Airlines could soon return to the skies.
According to industry insiders, Mango’s relaunch could be on the horizon if key regulatory and financial hurdles are cleared.
Article disclaimer: While we have made every effort to ensure the accuracy of this article, it is not intended to provide final legal advice as facts and situations will differ from case to case, and therefore specific legal advice should be sought with a lawyer.
