Find a South African Lawyer in SA's leading Legal Directory |

Areas of Law and Guides

Would you like a qualified Lawyer to assist you with your Consumer Protection Law question today? The new Consumer Protection Act is going to have a huge impact on virtually every business in South Africa. Are you covered? Would you like a qualified Lawyer to assist you with your Consumer Protection Law question today?

Consumer Protection Law

Consumer protection laws are designed to protect consumers by ensuring, amongst other things, the free flow of truthful information in the marketplace. These laws are aimed at preventing businesses from engaging in fraudulent or unfair business practices and thereby gaining an unfair advantage over competitors and/or customers. This area of law aims to provide protection for laypersons unfamiliar with their legal rights and in an unequal bargaining position to that of big business.

What benefit will you or your business gain from the new Consumer Protection Act in South Africa? How will you be protected if you purchase faulty, broken or defective goods? Can you return the goods to the supplier or shop? Are you entitled to require that the goods be repaired? Can you return the goods and demand a complete refund of your money?

The new Consumer Protection Act is going to have a huge impact on virtually every business in South Africa. Are you covered?

Most recent Articles posted

Bid to have noisy car swopped or returned fails

The ‘clack clack noise’ a woman’s brand new Volkswagen Polo Vivo made when she tried to switch on the ignition for the first time was too much for the owner and she either wanted another brand-new vehicle delivered to her or to be refunded.

Makro on the ropes over pricing error

Numerous customers this weekend scrambled to snap up ‘unbelievable’ bargains on a Makro sale, with high ticket items such as MacBook laptops, inverters, coffee machines, TVs and gaming laptops selling for just R55.

Dealership ordered to fix vehicle rust

Rust on the floor of a new vehicle which was detected two months after the vehicle was purchased in November 2017 became the subject of a legal wrangle in the Gauteng High Court (Pretoria).

Vodacom fined R1m for high cancellation penalties

Vodacom was found guilty by the National Consumer Tribunal of ‘unconscionable conduct’ for, among other things, imposing a contract cancellation penalty so high that it negated its customers' right to escape their contract obligations early, reports TimesLIVE.

KFC grilled over misleading ad

A KFC advert was found to be misleading by the Advertising Regulatory Board after it promised customers a nine-piece bucket for R149.90 with free large chips.

Doctors rage against NHI Bill

SA’s biggest body representing doctors has asked the National Council of Provinces (NCOP) to vote against the passing of the National Health Insurance Bill in its current form.

Board clears Sex Expo advert

SA’s Advertising Regulatory Board (ARB) found nothing wrong with The Sex Expo's advert of a woman's buttocks in a G-string after 13 complainants said it was offensive, degrading to women, and harmful to children, reports News24.

Most credit disputes settled in favour of consumers

For a relatively small office, the Credit Ombud had to wade through more than 30 000 inquiries and 3 645 disputes in 2022, says a Moneyweb report.

Popia concern over publication of matric results

The Information Regulator says unless the Department of Basic Education gets parental consent, they will not be able to publish matric results, reports News24.


Alternate dispute resolution

The start-up starter-pack

You are tired of the nine-to-five, but you have a great business idea. You decide that you are resigning first thing Monday morning to spend the next month getting your ducks in a row to start your cash cow, but you have no idea where to start? That is where most people start. If you do not know where to begin, read this post.

Desperate loan-seekers get class action go-ahead

The Stellenbosch University Law Clinic has been given judicial go-head to launch a class action against Lifestyle Direct Group International and its affiliated websites, in an attempt to claw back money it took from thousands of desperate loan seekers.

Landmark win against Advertsing Regulatory Board

A modern day David has scored a victory against a corporate Goliath as the court declared the Advertising Regulatory Board (ARB) is acting unconstitutionally when it makes rulings about non-members and their advertising.

SCA overturns ‘faulty’ vehicle refund ruling

Ticking and hissing noises inside the car and a Bluetooth system which does not perform optimally when the vehicle travelled beyond 70km an hour are not defects enough to render the vehicle dysfunctional.

Attorney takes on alleged timeshare payment abusers

An attorney who specialises in consumer law has reported several companies in the timeshare and holiday club industry to the Payments Association of SA (Pasa) for alleged abuse of the payment system.

Owner told cars too expensive for special deal

A motorist with two million-rand cars was so irked when he found they were too expensive to qualify for a R505 bonsella that he submitted a formal complaint.

Legal action warning over 'irrational' orders

Business group Sakeliga has threatened legal action against the Department of Trade & Industry (DTI) unless Minister Ebrahim Patel reverses his recently announced restriction on the sale of warm or cooked foods, notes a News24 report.

Does an Expired Lease Automatically Continue Month-to-Month? At What Rental?

What happens if your fixed-term lease expires without an extension agreement? Is there any lease in place at all? If so what terms and conditions apply? What rental is payable? We discuss the answers to those questions with reference to the Rental Housing Act and to a recent High Court judgment in which a landlord, in claiming damages from an ex-tenant, relied on a verbal agreement to increase rental after expiry of a written lease.

A consumer has the right to choose

Have you ever saved up every dime to buy that brand new gadget, just for it to stop working after a few months of use? “Not a problem, we’ll assess the defect and repair it for you”, many suppliers may say and while this may feel like great customer service, did you know that you are being tricked out of your right to choose a remedy.

Landmark rulings aid distressed debtors

Two recent ‘landmark’ rulings have put a stop to practices that could add to your distress when you default on your repayments. One protects the debtor from excessive charges – especially legal fees – when you default; and the other stops creditors from taking legal action in the High Court instead of a Magistrate's Court, says financial journalist Angelique Ardé, in an analysis in Business Times.

Mentioned in